• Top Reasons to Attend the 19th Annual Healthcare Internet Conference: Extracurricular Activities Edition

    by Sara Foster | Sep 10, 2015
    The 19th Annual Healthcare Conference will be here before you know it! As we head into mid-September, it’s time to finalize plans for your trip to Orlando in early November. Seriously. It’s less than 2 months away! It goes without saying that the educational and networking opportunities at HCIC are our prime reasons for attendance. But “all work

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  • The Call Center: Sounding a Death Knell or Seeking a New Identity? Part 2: Moving Toward the Call Center of the Future

    by Kathy Divis | Aug 31, 2015
    In a recent survey of healthcare call center professionals, the Healthcare Call Center Times, in collaboration with Neathawk Dubuque & Packett and Corporate Health Group, found that almost three-fourths of survey respondents say their call center will be more important to their organizations over the next two years.   In addition

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  • The CRM Workshop is only a Month Away!

    by Kathy Divis | Aug 26, 2015
    If you haven’t already made plans to attend the CRM Workshop in late September, what are you waiting for? Customer Relationship Management (CRM): Making the Most of the Your CRM Investment will be a day and a half devoted to all things CRM: • How do I craft a vision and strategy for CRM in my health system? • How do I pick the right CRM solu

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  • The Call Center: Sounding a Death Knell or Seeking a New Identity? Part 1: Where We’ve Been, Where We’re Going

    by Kathy Divis | Aug 10, 2015
    For some time now, there have been rumors of the demise of the healthcare call center.   In fact, 15 years ago, CRM Magazine published an article titled “Death of the Call Center,” in which it proclaimed, “The call center as we know it is dead.” Since that time, other articles with similarly-morbid titles have been written about the “deat

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  • Don’t Miss the 19th Annual HCIC Keynote Speakers!

    by Sara Foster | Jul 24, 2015
    Among the highlights of the Healthcare Internet Conference each year are the keynote presentations. The 19th Annual HCIC will be no exception, with an outstanding lineup of speakers! We are pleased to introduce the Keynote speakers for 2015: Warner L. Thomas, President and CEO, Ochsner Health System. Warner will kick off the HCIC on Mond

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  • Happy 19th To Us!

    by Kathy Divis | Jul 15, 2015
    “All the world is birthday cake, so take a piece, but not too much.” – George Harrison   Another year has gone by. Nineteen years ago on July 15th, Greystone.Net was born. Wow…just wow. Where has the time gone?   In the past 19 years, we’ve worked hard, played almost as hard, and accomplished a lot. But the best part has been

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  • Megan Wellborn

    by Greystone Administrator | Jul 07, 2015
    Megan came to Greystone from The Kendal Corporation, a not for profit chain of CCRC Retirements Communities, where she gained experience in healthcare focused marketing. While at Kendal, Megan worked in all capacities of the Sales and Marketing department from building custom reports to relationship-based sales. Megan graduated from Wofford College

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  • Are You Ready for the CRM of 2020?

    by Kathy Divis | Jun 28, 2015
    A new online article from The Next Web discusses features that are sure to be found in upcoming versions of CRM systems. It talks about some really cool features -- like holograms, augmented reality, huge data and virtual assistants -- all becoming a part of the CRM system of the near future.   Is your organization ready for this leap? O

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