• What is HCIC? A First-Time Attendee’s Perspective

    by Sara Foster | Nov 18, 2015
    Now that the 19th Annual Healthcare Internet Conference has concluded, we’ve been looking back over the conference to assess how well it went. All of us at Greystone have quite a few HCICs under our belts, so we thought it would be nice to hear what our newest staff member, Megan Wellborn, had to say about her first experience at HCIC. Megan joined

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  • It's A Wrap From Orlando!

    by Sara Foster | Nov 16, 2015
    On Wednesday afternoon, the 19th Annual Healthcare Internet Conference concluded. What a great 4 days it was! We hope you all have had safe travels, whether you returned home after the conference or took some time for vacation before heading home. Now that we're back home, with our bags (mostly) unpacked, it's time to reflect on the past few day

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  • Don’t Miss the Great Keynote Sessions at #HCIC15!

    by Sara Foster | Oct 28, 2015
    Each year at the Annual Healthcare Internet Conference, several keynote speakers make presentations that inspire, motivate and encourage the conference attendees. This year will be no exception! The 19th Annual Healthcare Internet Conference will kick off on Monday afternoon, November 9th, at 1:00 PM, with the first keynote presentation on tap a

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  • Less Than a Month Until HCIC. Where Did the Summer Go?

    by Kathy Divis | Oct 15, 2015
    As Halloween approaches, so does HCIC! I can't quite wrap my head around how quickly the year has flown by. It’s hard to believe that after all of the months of planning and coordinating, the 19th Annual Healthcare Internet Conference is just around the corner. But, there's still time to register and attend, So if you haven't made your plans, re

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  • The Call Center: Sounding a Death Knell or Seeking a New Identity? Part 3: Adapting to New Uses

    by Kathy Divis | Oct 12, 2015
    In the previous two installments of this blog series, we looked at where call centers began and how they have evolved up until the present time, as well as at some predictions about the call center of the future. In this last installment, we’ll discuss some new uses for the call center. Healthcare has undergone tremendous change over the past se

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  • Top Reasons to Attend the 19th Annual Healthcare Internet Conference: Extracurricular Activities Edition

    by Sara Foster | Sep 10, 2015
    The 19th Annual Healthcare Conference will be here before you know it! As we head into mid-September, it’s time to finalize plans for your trip to Orlando in early November. Seriously. It’s less than 2 months away! It goes without saying that the educational and networking opportunities at HCIC are our prime reasons for attendance. But “all work

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  • The Call Center: Sounding a Death Knell or Seeking a New Identity? Part 2: Moving Toward the Call Center of the Future

    by Kathy Divis | Aug 31, 2015
    In a recent survey of healthcare call center professionals, the Healthcare Call Center Times, in collaboration with Neathawk Dubuque & Packett and Corporate Health Group, found that almost three-fourths of survey respondents say their call center will be more important to their organizations over the next two years.   In addition

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  • The CRM Workshop is only a Month Away!

    by Kathy Divis | Aug 26, 2015
    If you haven’t already made plans to attend the CRM Workshop in late September, what are you waiting for? Customer Relationship Management (CRM): Making the Most of the Your CRM Investment will be a day and a half devoted to all things CRM: • How do I craft a vision and strategy for CRM in my health system? • How do I pick the right CRM solu

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