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  • The Call Center: Sounding a Death Knell or Seeking a New Identity? Part 1: Where We’ve Been, Where We’re Going

    by Kathy Divis | Aug 10, 2015
    For some time now, there have been rumors of the demise of the healthcare call center.   In fact, 15 years ago, CRM Magazine published an article titled “Death of the Call Center,” in which it proclaimed, “The call center as we know it is dead.” Since that time, other articles with similarly-morbid titles have been written about the “deat

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  • Don’t Miss the 19th Annual HCIC Keynote Speakers!

    by Sara Foster | Jul 24, 2015
    Among the highlights of the Healthcare Internet Conference each year are the keynote presentations. The 19th Annual HCIC will be no exception, with an outstanding lineup of speakers! We are pleased to introduce the Keynote speakers for 2015: Warner L. Thomas, President and CEO, Ochsner Health System. Warner will kick off the HCIC on Mond

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  • Happy 19th To Us!

    by Kathy Divis | Jul 15, 2015
    “All the world is birthday cake, so take a piece, but not too much.” – George Harrison   Another year has gone by. Nineteen years ago on July 15th, Greystone.Net was born. Wow…just wow. Where has the time gone?   In the past 19 years, we’ve worked hard, played almost as hard, and accomplished a lot. But the best part has been

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  • Megan Wellborn

    by Greystone Administrator | Jul 07, 2015
    Megan came to Greystone from The Kendal Corporation, a not for profit chain of CCRC Retirements Communities, where she gained experience in healthcare focused marketing. While at Kendal, Megan worked in all capacities of the Sales and Marketing department from building custom reports to relationship-based sales. Megan graduated from Wofford College

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  • Are You Ready for the CRM of 2020?

    by Kathy Divis | Jun 28, 2015
    A new online article from The Next Web discusses features that are sure to be found in upcoming versions of CRM systems. It talks about some really cool features -- like holograms, augmented reality, huge data and virtual assistants -- all becoming a part of the CRM system of the near future.   Is your organization ready for this leap? O

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  • The Internet of Things: The Future is Here (Almost)

    by Kathy Divis | May 29, 2015
    Recently, there has been an Xfinity ad for broadband Internet service playing on a local radio station, in which a woman bemoans the lack of Internet bandwidth in her home because there are so many connected devices being used. “I think even the coffee maker is online,” she wails. At first, that line made me shake my head just a bit. Seriously?

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  • Is Your Web Content Moving Forward in This New Year?

    by Sara Foster | Apr 24, 2015
    As April comes to an end, it’s somehow shocking to realize that 2015 is almost one-third over. So...how are you progressing with that 2015 editorial calendar? You swore you’d get back on track after the winter holidays, yet Easter has come and gone and it won’t be long until Memorial Day and the end of the school year. Staying on track with the

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  • The Internet: Where We’ve Come From, Where We’re Going

    by Laura Clemons | Mar 23, 2015
    Twenty-six years ago this month, Sir Timothy John “Tim” Berners-Lee proposed an information management system that would become the World Wide Web. And the rest, as they say, is history. The Millennials of today have little idea of what life was like before the Internet, and even those of us who are old enough to be Sir Tim’s peers - or older -

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