Call Center Consulting

Greystone.Net has developed an expertise and experience base around the development, enhancement, and integration of healthcare call centers. Services are offered in four general areas: 

• Audit and Review: Greystone conducts strategic and operational reviews of existing call centers to determine weaknesses, service gaps and opportunities for growth, improvement and consolidations.
  
• Business Planning: Greystone facilitates the development of strategic business plans to guide the future direction of call centers, often completed when a center wishes to expand services, consolidate services or merge with another organization. The process includes developing a vision, scope, goals, strategies, tactics, investment schedule and ROI formula.
  
• Web Site/Call Center Integration: Greystone helps clients develop and implement strategic and operational plans to voice-enable a Web site or Web-enable a call center.
  
• General Call Center Consulting: Greystone provides a wide range of other call center services such as call center implementation, growth planning, consolidation planning and vendor selection.