ConsultingGreystone Provides Organizational Buy-In for your Digital Strategy
Web and Digital Consulting
Greystone.Net provides a variety of consulting options to help hospitals and health systems strategically plan and launch their websites, manage the MarTech transition, select their marketing technology and more.
Call Center Consulting
Greystone.Net provides strategic consulting on the development of healthcare call centers, having helped more than 100 organizations either build a call center from scratch or re-engineer an existing program.
A thorough strategic and operational review of your call center operations will determine the current operational state of the call center and enable us to identify service gaps and make recommendations about opportunities for improvement. Today, that often means finding ways to communicate with patients and prospective patients via telephone, email, patient portals, web forms, text messages, social media channels, mobile devices and video conferencing.
Greystone often works with hospitals and health system who wish to:
- Integrate call center and web functions including the incorporation of email, web chat, texting, video, etc., into the call center environment.
- Centralize core telephony functions such as marketing, scheduling, fiscal verification, switchboards, nurse triage, transfer centers, transport services, etc.
Call Center Review
- Any existing call center plans or business development documents.
- Call center performance and call center agent performance data compared to industry standards
- Infrastructure supporting the call center (telephony, call center software systems, data management systems, etc)