Greystone.Net has expertise and experience in the development, enhancement and integration of healthcare call centers.
We offer strategic reviews of call centers to determine the current operational state and make recommendations about service gaps and other opportunities for improvement.
This comprehensive assessment allows Greystone to assist in developing strategic plans to guide the call center's future direction. In the implementation stage, Greystone assists clients in voice-enabling a Web site or Web enabling a call center to take maximum advantage of the synergies between the two.
Services are offered in four general areas:
Assessments: Greystone conducts strategic and operational reviews of existing call centers to determine weaknesses, service gaps and opportunities for growth, improvement and consolidations.
Business Planning: Greystone facilitates the development of strategic business plans to guide the future direction of call centers, often completed when a center wishes to expand services, consolidate services or merge with another organization. The process includes developing a vision, scope, goals, strategies, tactics, investment schedule and ROI formula.
Web Site/Call Center Integration: Greystone helps clients develop and implement strategic and operational plans to voice-enable a Web site or Web-enable a call center.
General Call Center Consulting: Greystone provides a wide range of other call center services such as call center implementation, growth planning, consolidation planning and vendor selection.