GreyMatters 2018

Monthly Highlights:


Alexa Will Hear You Now
Voice assistants are becoming more prominent in today’s lifestyle. Alexa, Siri and Cortana are on standby 24/7 to help us with everything from telling us the time to turning our security systems off and on, keeping us on track with to-do lists and shopping lists, and much, much more. So it’s no surprise that healthcare developers are looking at ways to incorporate voice assistance technology into healthcare settings.


3 “Musts” for Improved Customer Service in 2018
As the customer journey becomes more and more intertwined with social media, marketers are working to focus more on customer retention. The 2017-2018 Garner CMO Spend Survey found that marketers will devote more effort on existing customers and that existing customers will soon be the primary focus for marketers.


Using Drones in Healthcare Settings
If changes are made this year to FAA regulations regarding GPS-guided drones, the use of these aerial vehicles in various healthcare applications may rapidly increase.


AI Use in Healthcare to Increase Greatly by 2021
A report presented at the recent HIMSS18 meeting in Las Vegas reveals that the artificial intelligence (AI) market in healthcare will reach $6.6 billion by 2021.