When it comes to the workplace, it has been documented that Gen Z attitudes differ from those of earlier generations. Gen Z has been characterized as “difficult to work with,” among other attributes. Healthcare is no different. 

Leaders from three hospital/health systems talked with Becker’s Hospital Review about their approaches to working Gen Z. Here are their thoughts:

• David Verinder, CEO, Sarasota (FL) Memorial Health Care System, says that flexibility and expectation of change are characteristics of Gen Z. They are technologically skilled and know how to rapidly find answers. Thus, they should included in various committees, group conversations and decision-making processes. Wexner Medical Center’s Sarah Sherer, chief human resources officer, agrees, saying that with their skills for learning new technologies, Gen Z can be helpful with championing change and helping colleagues to embrace change.
• Personal and patient wellness is valued by Gen Z. Heather Harris-Keliiheleua, assistant vice president of talent strategy at Orlando (FL) Health, says this group seeks connection to the organization and to their community. They have led the way in establishing new connections with patients and families.
• Gen Z is passionate about work-life balance, says Wexner’s Sherer. It’s not that they want to work less hard or be less committed, it’s more about finding out why things are done the way they are and how the process can be improved.

While Gen Z may not currently be a large part of an organization’s workforce, their numbers will continue to increase in the near future. Organizations should consider how to maintain values and provide services to their patients while allowing for work-life balance.