Michael Schneider
  • A Few More Thoughts ... From the Webmaster Workshop

    Sep 01, 2011
    What a great group we had for the Webmaster Workshop last week in Chicago!  I thought the food and the service at the Sofitel was fantastic.  The networking and the conversations seemed to be valuable to all and, as usual, it was like drinking through a fire hose as we were trying to take in all of the good ideas and case studies. As you settle

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  • Handling the News You Don't Want to Hear

    Mar 24, 2010
    Every day people say great things about your hospital or healthcare system. "They saved my brother's life", "They are some of the nicest people around", "We've had our babies there and it was a great experience". They say it in the grocery store, in church, during poker night, and at the salon. But, rest assured, a few people will say things you

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