The Contact Experience Center Webinars




patient engagement

June 22, 2022

Work Smarter, Not Harder: Strategies For Maximizing Resources To Meet Access Challenges

Successful patient access is a moving goalpost: patient demands evolve alongside industry challenges like the staffing and resource constraints many health systems face today.

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October 21, 2021

The Central Role of the Contact Center in Technology-Enabled Patient Engagement

Today’s patients and consumers expect a consistently sophisticated experience equal to their experiences outside of healthcare, regardless of how they enter your system.

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On-Demand Webinars

Communication Guidelines
RECORDED ON: July 21, 2021

Activate Contact Center Engagement with Data-driven, Intelligent Conversations

The contact center is one of the most important access points to the health system. However, evolving market dynamics and consumer demands for improved convenience and experience may expose the weaknesses of many health system contact centers.

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Communication Guidelines
RECORDED ON: August 19, 2021

Create Consistent Engagement Experiences With Website and Contact Center Integration

As the access point patients most often turn to when they’re ready to make a care decision, contact centers must meet consumer demands for a retail-level experience.

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