
The Latest Hospital Digital Marketing Articles
GreyMatters is your hospital digital marketing guide, with articles on hospital digital marketing best practices, trends, updates and more.
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Learn about gSight, a tool that changes how healthcare marketers evaluate and improve their websites.
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Read how Virtua Health boosted its image as a competitive, regional player with a focused vision on being the trusted choice for personalized healthcare and wellness by actively listening to what patients thought of their website with gSight's suite of digital improvement tools.
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And the Survey Says…
Nov 13, 2019
A summary of a session presented at HCIC19 by Drew Diskin (Virtua Health) and Melinda McDonald (Greystone.Net) titled "Daring to Put Data at Decision Points."
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Greystone Welcomes Melinda McDonald!
Oct 31, 2018
Meet our newest team member, Melinda McDonald.
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gSight, Voice of the Digital Customer Solution
Oct 17, 2017
Learn about an exciting new addition to gSight, Greystone.Net's Voice of the Customer solution!
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An interpretation of Star rating scores for healthcare professionals.
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How Does Your “Front Door” Look?
Feb 22, 2017
Your website is your virtual "front door." How do your web visitors perceive your front door?
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There’s more livestock than people who live in Montana (3:1, to be exact). But even though the state has a tiny population, Billings Clinic wanted to pay more attention to the people visiting its website. During “Patient Experience and Brand Perception from the Perspective of Your Digital Audience,” Lynne Pinnick, Web Marketing Coordinator, explained how her team made this transformation happen.
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How to Prioritize Web Needs
Aug 26, 2016
gSight is a Web survey tool developed through the combined expertise of Greystone.Net and Klein & Partners as the first and only Healthcare-specific survey tool on the market. Healthcare is consistently lagging in digital advancements and our customers consistently expect better. The survey data can be cross tabulated and broken down to teach you more about your users and their opinions of your site.
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As a group of healthcare-specific Website consultants, we spend our day-to-day freshening up on the digital trends within and outside of our industry. It’s no secret that healthcare is typically one step behind most industries in the adoption of trendy tech gadgets. And it often makes sense, as we are typically on tighter budgets because marketing
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Our Thoughts on #HMPS16
May 27, 2016
Several people from Greystone.Net attended the 21st Annual Healthcare Marketing & Physician Strategies Summit in Chicago earlier this week. From all reports, the conference was a success – and the weather was fabulous, too! We asked Kathy Divis, Mike Schneider, Farrah Hunt-Thompson and Megan Wellborn for their key takeaways from the conf
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Are you ready for the mobile-only customer?
May 13, 2016
[Guest post from Neal Linkon, Director, Digital Engagement at Children's Hospital of Wisconsin, who will be speaking with Kathy Divis, President, Greystone.Net, at #HMPS16 in Chicago on May 24.] If you are like most hospitals and health systems, half of your audience uses a browser that you might not be fully accounting for. What’s even more
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Does Your Organization Need a New CMS?
Apr 28, 2016
Your organization went through a CMS selection process a few years ago. All things considered, your system is handling your needs pretty well. So, is now the time to think about updating your system? Maybe. Technology continues to develop rapidly, which necessitates the need to update and change digital strategies to meet the demands of new tech
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In this informative and highly-entertaining keynote session, Larry Bailin - author and CEO of Single Throw Digital Marketing – illustrated how “average” marketing is “average masquerading as acceptable.” Average results are for average businesses. Average results won’t beat the competitors. Average marketing won’t get you more customers and pati
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3 Trends to Keep Your Call Center Relevant
Mar 9, 2016
In today’s technology-centered era, it is easy to lose focus on a well-functioning call center. But to ensure your call center remains fresh and relevant and drives caller and patient satisfaction, consider: Explaining and teaching with a human touch: Video is everywhere these days – including the call center. Video makes face-to-face conta
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Looking Forward with Google: Mobile-Centric is Now
Feb 12, 2016
In 2015, the stats showed that 54% of all Web searches are done on a mobile device. This means that building a search engine strategy solely focused on your primary Website traffic is not relevant to most of your online traffic! At Greystone, we see that the healthcare digital space has caught onto the importance of Website SEO and the necessity
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Marketing in the New Year: Looking Ahead to 2016
Dec 18, 2015
As we glide through the final days of 2015 (we hope you are gliding rather than stumbling), it’s not too late to think about what’s on tap for 2016 as we plan for the soon-to-arrive new year. For the past few months, many articles have been written with predictions of the hottest marketing trends for 2016. Here are a few to consider. Search/S
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