The Latest Digital Marketing Articles

The Latest Hospital Digital Marketing Articles

GreyMatters is your hospital digital marketing guide, with articles on hospital digital marketing best practices, trends, updates and more.

Digital Strategy for Young Adults: Gen Z vs. Millennials

Jul 20, 2022

As time goes by, the generation that makes up the category of “young adults” changes. For years now, marketers have targeted Millennials as the youngest adult group, but that has changed. Gen Z is now the young adult generation. So how does this affect your marketing strategy? photo of a group of young adults looking at their smartphones

There are several differences between the two groups:

  • Diversity. Each succeeding generation tends to become more diverse in many ways, matching the increasing diversity in the overall population. Compared to Millennials, Gen Z is more diverse because:
    • Gen Z is less likely to identify as being white. In fact, only a plurality of Gen Z’ers identify as white, not a majority.
    • More Gen Z’ers describe themselves with more than one racial or ethnic category than any older generation, and thus, as individuals, personify more diversity than previous generations.
    • Gen Z exhibits more gender diversity than older generations and are more comfortable with gender fluidity. A Pew Research study found that over half of Gen Z’ers know someone who is transgender and 56% believe that gender assigned at birth does not necessarily determine if a person is a man or a woman.

      For digital marketers, this means using imagery that expresses your brand’s diversity values not only to a wide audience, but to resonate specifically with today’s young adults.

  • Platforms. Gen Z has different patterns of social media usage than older groups. While almost all (96%) of Millennials are on more than one platform, most of Gen Z is on five or more platforms, according to Gartner. Facebook remains the top social network for Millennials, while Gen Z prefers YouTube. While Gen Z and Millennials both follow brands on mainstream social platforms, Gen Z users are not as likely to like seeing branded content on those social platforms.

    For digital marketers, this means a multi-platform strategy will be needed to connect with Gen Z, incorporating tone and theme specific for each platform and functionality.

  • Greater expectations. Gen Z is more interested in issues – what stand a brand takes and how they talk about it. Gen Z also wants their money to follow their ideals, so they expect brands to sell their products and services using activism. They also want brands to actively participate in solving society’s issues. Gen Z prefers “buycotting” to boycotting, meaning they will spend on a brand to support its activism as opposed to boycotting brands they disagree with.

  • For digital marketers, this means focusing social media content on the issues that matter most to Gen Z to engage them. However, it’s important to remember that Gen Z young adults are still just that – young adults – and they’re dealing with typical young adult milestones such as first job, first living arrangement away from parents, settling down in a romantic relationship, etc. While they are in transition to becoming independent adults, they are not, in most cases, responsible for anyone but themselves.

  • Gen Z
  • Digital Strategy & Planning
  • Digital Marketing