How Sharp Reese-Stealy Medical Centers added specialist scheduling to their call center scheduling function.

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Incorporating physician ratings/reviews into a call center physician referral service.

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Rochester Regional Health consolidated 27 distinct call centers into a single call center operation and centralized the functions, including scheduling.

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A brief description of blockchain and how it can work for call/contact centers

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We are excited to announce the inaugural Contact Experience Conference (CEC), created for healthcare leaders with roles in call centers, contact centers, virtual care and customer service to learn “best practices” through forward-thinking sessions and networking opportunities.

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Kathy Divis, President of Greystone.Net, recently keynoted at the annual LVM Users' Conference on the future and continued relevance of the healthcare contact center. Here is a summary of her remarks.

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