Digital Healthcare Education
Stay Ahead of the Curve on Digital Strategy, Development and Technology
Healthcare Internet Conference (HCIC)Greystone.Net’s annual Healthcare Internet Conference (HCIC) is the premier conference for healthcare marketing, IT, web, data analytics, business development, public relations and communication leaders who are responsible for their organization’s public-facing websites, intranets, portals, social channels, mobile strategy and CRM strategies. This healthcare marketing conference provides an opportunity to hear and discuss the “best practices” on a range of issues and brings together healthcare leaders from a variety of disciplines to collaborate and learn.
The Conference for Healthcare Call Centers, Contact Centers, Virtual Care & Customer Service Experiences
The Contact Experience Conference will share best practices that are being used by successful healthcare call and contact centers in addressing the changes forced by these drastic times and will offer new ways and solutions for optimally managing customers in this time of minimal in-person interactions.
The Contact Experience Conference offers insights, education and solutions that can be implemented to help your health system re-emerge stronger and safer. This conference focuses on how the new normal impacts your contact center’s staffing, operations, technology and more, including highlighting the new roles and emergence of the contact center in the health system. And how these changes impact the relationships with operational departments, virtual care, customer service and the patient experience.
Healthcare Executive Workshop
Healthcare executive consulting, or Healthcare executive workshops, are customized, educational offerings for executive hospital leadership teams that are designed to update senior administrators on the state of the art in web-based activities. Greystone.Net develops these sessions with the clients and customizes them to meet specific needs, challenges and hot buttons. Executive Briefings can encompass both consumer-facing websites and intranets or other digital marketing and MarTech topics such as:
- Web and digital vision, goals and strategies
- Best practices in web strategy, web development, mobile, social media and digital marketing
- The transition from MarCom to MarTech
- CRM business case development and implementation
- Governance and organizational structures for web and digital activities
- Staffing and investment for web and digital activities
- Competitor capabilities and benchmarks
- Business value and return on investment
- And others, as needed.