The Voice of the Digital Customer Survey
Understand the voice of the digital customer to improve hospital website usability
Ask: What is gSight?
The foundation of gSight is the website customer experience survey. It uses a unique questionnaire with contemporary phrase-based questions to uncover the elements of your website that need improvement.
- Measures your visitors' experiences with the design, navigation, functionality, transaction and content performance of your website.
- Helps prioritize areas in need of improvement.
- Guides decisions on future investments
Dashboard ReportingData is collected and clients can view real-time.
How Does It Work?
Observe: The Healthcare Customer Experience
gSight clients can add-on tools to further analyze and inform:
- Peer group comparisons
- Report with webinar results presentation
- Custom questions
- Hotjar analytics/reporting - designed to help you better understand how visitors are using your site, where they are abandoning your site, which steps in your forms are tripping them up, and more.
Improve: Digital Strategy Consulting
Depending upon the package selected, gSight clients receive consulting services to help you understand the interaction of your brand and the website experience, and then, how to improve both. Gain the expertise and insights fro healthcare marketing and digital leaders who also have an outside industry perspective.
Listen: Recruiting and Usability Testing
gSight Includes services to help listen to your website visitors, including usability testing and research panel recruiting. Discounts on these tools that aid redesign and marketing are available based upon the package selected.
Demo and More Information
Can We Provide More Information or Tailor a Quote for You Based on Your Needs?
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