A suite of digital improvement solutions that capture the Voice of the Digital Customer

Helps you prioritize and focus your website improvement and enhancement efforts. A suite of digital improvement solutions including a pop-up website experience survey tool, a user-friendly dashboard and reporting tool, a user behavior tracking tool, expert consulting services, and more.

Ask: Visitor Experience Survey

The foundation of gSight is the website customer experience survey. It uses a unique questionnaire with contemporary phrase-based responses to uncover the elements of your website that need improvement.

Measures your visitors' experiences with the design,
navigation, functionality, transaction and content
performance of your website

Helps prioritize areas in need of improvement

Guides decisions on future investments

Hear from Drew Diskin from Virtua

Learn from Andy Gradel from Mainline Health

How Does It Work?

Dashboard Reporting

Data is collected and clients can view real-time.

dashboard

Why gSight?

Saves budget dollars

Mobile friendly

Provides continuous and unlimited survey completes

Online real-time easy-to-use reporting dashboard

Detailed benchmark reports with recommendations from industry experts

Healthcare-specific benchmarks and statistically-derived leaderboard scores

Verbatim responses providing real-world details about a user's digital experience.

Observe: The Healthcare Customer Experience

gSight clients can add-on tools to further analyze and inform:

Peer group comparisons

Additional report with webinar results presentation

Custom questions

Hotjar analytics/reporting - designed to help you better understand how visitors are using your site, where they are
abandoning your site, which steps in your forms are tripping them up, and more.

Listen: Recruiting and Usability Testing

For some packages, gSight Includes services to help listen to your website visitors, including usability testing and research panel recruiting.

Improve: Digital Strategy Consulting

Depending upon the package selected, gSight clients receive consulting services to help you understand the interaction of your brand and the website experience, and then, how to improve both. Gain the expertise and insights from healthcare marketing and digital leaders who also have an outside industry perspective.

Resources

gSight Encore | Healthcare Website Usability Webinars

Watch and Learn How to Listen to the Voice of the Digital Customer to Improve your Brand’s Experience

gSight Blog Postings

Children's Hospital Case Study

Demo and More Information

Can We Provide More Information or Tailor a Quote for You Based on Your Needs?

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When would you like to implement a survey solution?

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