Helps you prioritize and focus your website improvement and enhancement efforts. A suite of digital improvement solutions including a pop-up website experience survey tool, a user-friendly dashboard and reporting tool, a user behavior tracking tool, expert consulting services, and more.
Ask: Visitor Experience Survey
The foundation of gSight is the website customer experience survey. It uses a unique questionnaire with contemporary phrase-based responses to uncover the elements of your website that need improvement.
- Measures your visitors’ experiences with the design, navigation, functionality, transactions conducted and content
- Helps prioritize areas in need of improvement
- Guides decisions on future investments.
How Does It Work?
Dashboard ReportingData is collected and clients can view real-time.
Observe: The Healthcare Customer Experience
Optional tools (additional fees may apply):
- Verbatim Analysis and Reporting Package. Customer comments can provide invaluable feedback. This new optional feature provides analysis and reporting of customer verbatim comments from your gSight surveys. Verbatim analysis identifies
key areas that require your attention. This information, combined with the other data from your surveys, will help you to better understand your website visitors and identify key pain points and possible solutions for quick improvement of
The Verbatim Analysis Report will include:
- Date of survey
- Stars rating
- Reason for visit
- Difficulty completing task
- Verbatim – service alerts will be highlighted in red, if immediate contact is needed
- Code library developed.
- Organizational Intranet Survey. If your organization has invested time and resources in an intranet, it’s important to get feedback from the intranet’s users – your employees and providers. With a brief optional
survey from gSight, you can learn what your intranet users think about:
- Their intranet experiences
- The level of satisfaction with using the intranet
- Areas needing improvement
- The relative importance of the various functions and content on the intranet
- And more.
Listen: Insights Panel Recruiting
Improve: Digital Strategy Consulting
For More Information
Can We Provide More Information or Tailor a Quote for You Based on Your Needs?