Given the sensitivity of the information that is shared and recorded on an hourly basis, it’s vital that Healthcare contact centers ensure all this data is kept safe and secure—both from outside threats as well as from potential bad actors internally.

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Homestead Health incorporates the NurseCaller™ system to improve care and communication with home health patients.

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Customer contact centers generate a vast amount of data every day, but do you really know what your ‘Big Data’ is telling you?

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The SafeBeing™ system from Somatix improves remote patient monitoring by implementing gesture detection.

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The importance of adhering to policies and procedures and helping employees to weigh in on the use of them.

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Willis-Knight Health System developed a text messaging campaign to boost COVID-19 vaccine awareness.

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Modernizing your call center can improve patient experience and engagement.

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Telephone nurse triage managers discuss skills and requirements for telephone triage nurses.

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An update on a previous article about Stericycle Communication Solutions' healthcare call center from 2016.

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Learn about various tactics to market your organization's telemedicine program on your website.

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Using Unified Communications and Collaboration (UCC) technologies to improve the contact center.

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How one major health system improved appointment scheduling using a chatbot.

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How Texas Children's Hospital improved call quality at their Customer Care Contact Center.

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Read about changes in healthcare websites, including increased online scheduling, based on data from the 5th Annual State of Digital Marketing in Healthcare Report from Greystone.Net and Klein & Partners.

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Updated Medicare coverage for telehealth services as of November 2020.

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ChristianaCare's process for returning to work during the COVID-19 pandemic.

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Using artificial intelligence (AI) in call/contact centers.

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Building a positive workplace culture in your call/contact center.

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Banner Health leveraged its existing LVM software to improve customer service.

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Obtaining permission to record calls from call centers.

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