The company not only handles the Schmitt-Thompson Office Hours protocol set but also the Schmitt-Thompson After-Hours protocols. “We’ve grown beyond group practices and now sell to a number of clinics, hospitals, after-hours call centers and insurance companies,” says President Dave Schmitt. “We have 500 clients now, which are more than triple what we had three years ago.

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Learn about 4 key factors for improving your social media videos.

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Learn about the effect of coming changes to Apple's IDFA.

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Clubhouse, a new player on the social media scene, has potential uses for marketing.

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LinkedIn recently added some new features to help brands increase their organic reach and boost connection with colleagues.

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State University of New York (SUNY) Upstate Medical University leveraged their call center software to provide flexibility and enable their organization to respond quickly to the COVID-19 crisis to support their communities while keeping their staff safe.

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Pia Mangini from Coffey Communications discusses the effects of the COVID-19 pandemic on marketing strategies and what we'll see moving forward.

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The training, optimization, and performance initiatives begun in 2019 drove a “new culture” within the Contact Center.

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The importance of proper and accurate documentation of nurse triage calls.

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What constitutes a positive or negative experience at a medical appointment? The answer can help healthcare call centers as they strategically look at the services they provide.

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A new updated version of Telephone Triage for Oncology Nurses is dedicated to the telephone triage needs of oncology nurses, as cancer patients have special needs.

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Given the sensitivity of the information that is shared and recorded on an hourly basis, it’s vital that Healthcare contact centers ensure all this data is kept safe and secure—both from outside threats as well as from potential bad actors internally.

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Homestead Health incorporates the NurseCaller™ system to improve care and communication with home health patients.

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Customer contact centers generate a vast amount of data every day, but do you really know what your ‘Big Data’ is telling you?

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The SafeBeing™ system from Somatix improves remote patient monitoring by implementing gesture detection.

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The importance of adhering to policies and procedures and helping employees to weigh in on the use of them.

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Willis-Knight Health System developed a text messaging campaign to boost COVID-19 vaccine awareness.

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Modernizing your call center can improve patient experience and engagement.

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Telephone nurse triage managers discuss skills and requirements for telephone triage nurses.

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An update on a previous article about Stericycle Communication Solutions' healthcare call center from 2016.

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