The Latest Hospital Digital Marketing Articles
GreyMatters is your hospital digital marketing guide, with articles on hospital digital marketing best practices, trends, updates and more.
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Updated Medicare coverage for telehealth services as of November 2020.
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ChristianaCare's process for returning to work during the COVID-19 pandemic.
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Contact Centres: AI Leading the Change
Mar 3, 2021
Using artificial intelligence (AI) in call/contact centers.
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Creating Sincere Enthusiasm in Your Call Center
Mar 3, 2021
Building a positive workplace culture in your call/contact center.
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Banner Health leveraged its existing LVM software to improve customer service.
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Obtaining permission to record calls from call centers.
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A discussion of the patient transfer process during the COVID-19 pandemic, specifically addressing the call center function.
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Results of a survey of consumers in Seattle, Chicago and Minneapolis about use of telemedicine services during the first few months of COVID-19.
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Reducing The Time for a Triage Call and Simplify Specialty Scheduling– Big Areas of Focus for Keona Health
Mar 3, 2021
Keona Health has developed an automated telephone triage product that can improve time to appointment.
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It’s Time to Rethink Traditional Call Center Models, With The Implementation of Conversational Chatbots
Mar 3, 2021
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Learn about using conversational chatbots to combat unknown caller number rejects.
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The Patient Access Score™ is an automated formula used to determine patient access success.
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Dana-Farber Cancer Institute initiated the Welcome Center in order to improve patient experience. The process includes both the contact center and the treatment centers.
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Airrosti Launches Telehealth Options to Provide Effective Therapy–Solutions Amidst COVID-19 Pandemic
Mar 2, 2021
Airrosti telehealth option for virtual visits launched.
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View From The Vendor World
Mar 2, 2021
A vendor perspective of the call center technology selection process.
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Adding Specialties to the Contact Center: Reaping Rewards for Sharp-Reese Stealy Medical Centers
Mar 2, 2021
How Sharp Reese-Stealy Medical Centers added specialist scheduling to their call center scheduling function.
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Incorporating physician ratings/reviews into a call center physician referral service.
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Two Hundred and Fifty Strong
Mar 2, 2021
Rochester Regional Health consolidated 27 distinct call centers into a single call center operation and centralized the functions, including scheduling.
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Blockchain Technology and You
Mar 2, 2021
A brief description of blockchain and how it can work for call/contact centers
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What Can Healthcare Call Centers Learn From a Recent Study Based on What Patients Think
Feb 25, 2021
What constitutes a positive or negative experience at a medical appointment? The answer can help healthcare call centers as they strategically look at the services they provide. For example, some call centers are considering, or have already become ...
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There is telephone nurse triage and then there is telephone nurse triage for cancer patients. They are not the same, says Margaret Hickey, RN, MSN, MS, OCN, President of the Gulf Breeze, Florida-based MMH Communications, LLC and co-author of Telephone Triage for Oncology Nurses.
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